In saying that, do contact our support team right away and we will help you out the best we can!įor exchange requests, the customer is responsible for the return postage cost. Unfortunately, we are unable to edit and update an existing order once it has been confirmed. However, bioplastics notoriously take forever to break down in traditional backyard compost systems. If you made an error with a purchase online and would like to exchange your item, you have 30 days of original purchase to do so. Lomi is the first home composter that can break down bioplastics Bioplastics are plastics made out of plant based materials. A global team of certified Kickstarter & Indiegogo experts with the proven formula for crowdfunding and ecom success. First thing I do in the morning is check the dirt in Lomi from the previous night cycle. Lomi makes it simple to turn your food scraps, organic waste, certified compostable packaging and certified home bioplastics into compost at the push. Any returns will be for the cost of the product, we do not refund any shipping fees. we just got ours from the Kickstarter last week. They also have a longer cycle where you can add some. Refund requests will be processed after we have received the returned item(s), which can take between 5-15 days. The basic cycle is the same as any other unit no compost produced. If you change your mind about your purchase, you have up to 30 days of the original purchase to do so.įor change-of-mind returns, the customer is responsible for the return postage cost.Īll products must be returned unused and in a resalable condition, packed in original packaging, including any accessories, manuals, and documentation that shipped with the product. If you have any issues with our products, just send us an image/video of the product with a detailed explanation of the issue to we will do our best to help you out as soon as we can generally within 48 hours. Rest assured, our products are covered with a two -years warranty. RETURNS & REFUNDSĪll of our products go through strict quality assurance checks but sometimes, things might fall through the cracks. We provide Quick delivery, 5-10days (address INFO with Phone No.),If you choose Quick delivery but your address without Phone No., we will send out by Standard delivery, 10-20days. We send out around 1-3days once got your orders.Depending on your location, our estimated shipping time can take up around 5-15 days. Lomi was launched with a crowdfunding campaign on Earth Day 2021, and after reaching its initial funding goals, has now moved into regular commercial production.
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